Joakim Sundén is a consultant with Crisp, helping leaders and organizations to improve the world of work. Between 2011 and 2017 Joakim worked at Spotify, where he worked together with the CTO and other leaders to develop and introduce concepts like tribes, squads, chapters, and guilds, aka “The Spotify Model” of Agile at scale. During the last 6 years of Spotify’s hyper growth he worked with a half dozen different leadership teams and dozens of delivery teams in Stockholm, San Francisco, New York and Boston, to help them continuously improve their software delivery. In his work Joakim often draws on his experience from Lean and Agile methods and Systems and Complexity thinking. He is also the author of Kanban in Action (Manning, 2014).